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Subject Matter Expertise


Business MeetingContact/Call Center Operations

  • Maximize efficiency while increasing quality
  • Enhance Workforce Management, Quality Assurance, Recruitment
  • Training, etc....

Self Service Utilization

  • Gain optimal benefits from IVR, Web, Email, etc...
  • Vendor Selection and Management
  • RFP creation, vendor interviews and selection, on-going management.

Customer/Client Satisfaction

  • Partnering with our client to deliver exceptional performance to their client and customers.
  • Gaining and maintaining client references and customer endorsements.

Strategic Global Processing

  • Who, what, where, Why and how regarding offshore operations.
  • Is it right for you?
  • If yes, how to do it. If no, finding alternatives.

Event/Project Management

  • Ensuring that mission critical projects are precisely executed and achieve objectives.