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Our Staff


Our StaffWe maintain ongoing relationships with some of the most highly regarded contact center professionals in the industry. These experts can assist us in implementing your strategy and plan.

Our consultants have core competencies in the following areas:


  • IVR (Interactive Voice Response) Touch Tone and Speech
  • Web
  • Contact Data Base
  • CSR Help Tools

Workflow Management

Project Management

Product Implementation


Operational Management

Workforce Management

Vendor Management

Human Factors Engineering